Browsing
Information We Collect
Reservations
Securing the Transmission and Storage of Information
Travel Related Services
Disclosure of Information to Third Parties
Cookies
E-Mails About Special Offers and Promotions and Opt-Out
Other Sites
Legal Issues
Heritageinns.com Internet Privacy Statement Changes

Heritage Inn Internet Privacy Statement

Heritage Inn has a strong commitment to providing excellent service to all of our customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this website which includes Heritageinns.com and other Heritage Inn sites included within Heritageinns.com, which are listed in this privacy statement ("Statement").

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.

The bottom line is that meeting your needs and expectations form the foundation of everything we do - including protecting your privacy.

If after reviewing this Statement you have any questions or privacy concerns please contact us so we can address your concerns.

Browsing

This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other personally identifiable information. When you request a page from our site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website, as our servers use this information to deliver to you the pages on this website. We also use this information to better understand how visitors use our website and how we can better tune our website, its contents and functionality to meet your needs.

Information We Collect

When we need to collect personally identifiable information from you to provide you with a particular service we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, e-mail address, credit card number, and room preference to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. We will also use your e-mail address to notify you about special offers and promotions as described in the E-Mail section of this Statement, but you can opt out of e-mails at any time.

Reservations

The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at a Heritage Inns hotel, unless you tell us otherwise, the information you provide will be used by us for direct marketing of Heritage Inns hotels and other Heritage Inns products. We also promote the products and services of select, reputable third parties with whom Heritage Inns has a strategic marketing relationship because they offer products or services that we believe would of interest to you. Heritage Inns may use the services of a third party mail house for the sole purpose of mailing materials.

Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and corporate policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches Heritage Inns it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Heritage Inns. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the sites covered by this privacy statement is generally processed and stored in Canada.

Travel Related Services

To provide you with a single source for purchasing packages that include other travel related services such as airline tickets or rental cars, we have entered into agreements with select reputable third party travel companies that aggregate inventory information from suppliers such as airlines and car rental companies. If you desire to purchase a package that is facilitated through Heritageinns.com you will be linked to a Heritage Inns branded website that is hosted by the travel company. If you choose to purchase a package, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided to the suppliers (e.g., airlines) for processing. We have entered into contracts with these third party travel companies requiring that they secure your personally identifiable information as well as use it only to execute the transactions you request. The same security and privacy commitments have been obtained from the suppliers. However, you should be aware that any personally identifiable information you have supplied directly to a supplier in any manner in the past or in the future is subject to their privacy statement and practices for which Heritage Inns has no responsibility.

Disclosure of Information to Third Parties

In addition to the travel related services and required information sharing described directly above, Heritage Inns does use the services of third parties, such as e-mail service providers and marketing companies that act as agents on behalf of Heritage Inns. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Heritage Inns specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personal information to entities outside of the Heritage Inns family of companies and hotels for their use without your approval.

Cookies

Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our website requires the use of a cookie throughout the online reservation process. Without cookies we will not be able to keep information you enter on multiple pages together. For example, unless Heritageinns.com can remember the dates you used in your hotel search we will not be able to check room availability. Cookies also enable us to customize our website and offerings to your needs and provide you with a better online experience on Heritageinns.com. In addition, cookies are used to:

• allow registered users to sign in without typing their sign in name each time;
• measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access; and
• provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.

The types of cookies that we use are referred to as "session" cookies and "persistent" cookies. Session cookies are temporary and are automatically deleted once you leave Heritageinns.com. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Heritage Inns. Cookies do not corrupt or damage your computer, programs, or computer files.

We use third-party advertising technology to serve ads when you visit our website and sites upon which we advertise. This technology uses information about your visits to this website and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gifs enable our ad server to recognize a browser's cookie when a browser visits this site and to learn which banner ads bring users to our website and whether a reservation on Heritageinns.com is executed. The information our ad-serving providers and we collect through this technology is not personally identifiable.

You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.

E-Mails about Special Offers and Promotions and Opt-Out

It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you create a personal account or make a reservation and provide your e-mail address, we will periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to Heritage Inn offers and/or the promotions of select, reputable third parties with whom Heritage Inn has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send Heritage Inn related e-mail. If you do not wish to receive an e-mail with updates and information please unsubscribe here. In addition, every time you receive an e-mail you will be provided the choice to opt-out of future e-mails by following the instructions provided in the e-mail. You may also opt-out online by updating your personal account.

Other Sites

Heritage Inn is only responsible for the privacy policy and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from and to the non-Heritage Inn websites that you may access from this website.

Legal Issues

This is a Canadian website and is subject to Canadian law. Heritage Inn will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Heritage Inn guests, visitors, associates, or property (including this site), or to others. As mentioned above, laws related to personally identifiable information vary by country. For example, personally identifiable information collected in the European Union is subject to the EU Data Protection Directive.

Heritageinn.com Internet Privacy Statement Changes

In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.