The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

The Role:

Reporting to the VP Operations, the Hotel General Manager is responsible for overseeing the day-to-day operations and management of the hotel. The General Manager is a natural leader who makes sure their staff is providing excellent customer service while ensuring the hotel’s profitability. Shift and weekend work is a requirement of the position.

The main responsibilities of the position include the planning, organizing, and directing of all hotel operations and services, including F&B, housekeeping, maintenance, and front of house.

Responsibilities:

• Leading, planning, organizing, and directing of hotel services, including front desk, meetings, banquet, food & beverage, sales, housekeeping, maintenance, and accounting
• Ensuring excellent customer service to all guests
• Maximizing profitability through revenues, cost, and labour control by overseeing revenues and expenses while working within budgets
• Participating in sales and revenue strategies
• Assisting in the development of the annual budget and business and marketing plans in order to implement and monitor them
• Participating in local and regional sales and marketing efforts
• Developing and maintaining business through rapport and connection within the local community

Who We Are Looking For:

You are a hardworking, knowledgeable, and proactive management professional with a minimum of 5 years experience within the hospitality and/or customer service industry. You have had 3-5 years in a management position.

You are a hands-on and detail oriented leader and team player with a willingness to learn and related past experience. You have enjoyed a progressive career path within the industry and may have relevant certifications.

You have an understanding and knowledge of Provincial Labour standards and regulations, WCB regulations, and OHS programs.

In addition to being well organized with excellent written and oral communication skills, you can demonstrate a track record of providing superior leadership and customer service through honesty, integrity, and strong interpersonal skills. Financial planning and budgeting experience will be considered an asset.

Compensation:

The compensation and benefits package will commensurate with your experience. Details will be discussed in the interview process. Benefits also include wholesale purchasing.

Next Steps:

If you meet the qualifications and believe this is the right fit for you, please apply. If we believe you meet the qualifications, you will be contacted directly.

We encourage all interested applicants to consider this excellent opportunity, but please note only those with closely aligned skills and experience will be contacted for an interview.

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

The Role:

• You will be responsible for the management of all aspects and functions of the Food & Beverage department (which includes the restaurant, lounge, banquets, and kitchen) in accordance with hotel standards.
• You will direct, implement, and maintain service policies for the F&B team.
• You will train and support your staff members in order to ensure team success.
• As required, you will develop and execute F&B processes.
• You will lead and manage your team to ensure continuous excellent customer service.

Skill Requirements:

• Accurate and strong data entry and computer skills
• Exceptional customer and interpersonal skills
• Able to work under pressure in a fast-paced environment
• Detail-oriented, honest, and organized
• Able to maintain confidentiality when working with vendors and contracts
• Able to keep a positive and proactive attitude while demonstrating strong problem-solving skills
• Proficient computer skills

Knowledge and Training:

• Minimum 3 -5 years work experience in a F&B management role, preferably within a diverse range of restaurants and venues
• Certification, diploma, or degree in Hospitality (F&B equivalent)
• Or - in lieu of academic training - 3 to 5 years in various F&B-related roles
• Serving It Right Certification and Food Handler Certification
• Proven ability to manage and understand Profit & Loss Statements
• Knowledge of the Cranbrook/Kootenay area, attractions, services, suppliers, and vendors
• CPR Certification preferred

Other:

Benefits include discounted hotel stays and wholesale purchasing.

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.

The Heritage Inn Hotel & Convention Centre is hiring a Closing (PM) Line Cook to join their kitchen team in Cranbrook, British Columbia!

What You Will Do:

• Preparing food orders as quickly and efficiently as possible
• Keep work area stocked, organized and clean at all times
• Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
• Prepare and issue products requested by requisition for other departments
• Ensure fridges, freezers, storerooms and areas where food is stored are kept secure
• When beginning your shift, refer to the kitchen logbook and inquire about soup of the day, specials or functions and prepare accordingly
• Assist with receiving and proper storage of all deliveries
• Perform any other job-related duties assigned by the supervisor

We Are Looking Fro Someone Who:

• Cares about their professional appearance and follows uniform standards
• Works cooperatively with others
• Knows how to operate and perform routine maintenance on kitchen equipment
• Apply safe work practices
• Performs efficiently under pressure and within time restraints

Skill Requirements:

• Excellent oral communication skills
• Great organizational skills
• Must have the ability to handle and solve customer related concerns and report to a supervisor, as necessary

Knowledge and Training:

• Knowledge of WHMIS program
• Food Safe Level I certificate is required

Other:

• Salary will be commensurate based on experience and education.
• This job may require heavy lifting, long periods of standing, and a rigorous work pace.
• Previous experience in the food industry is an asset.
• Benefits include discounted hotel stays and wholesale purchasing.

MUST be available for evening and weekend work.

Thank you to all applicants for their interest in this opportunity; only candidates selected for an interview will be contacted.